FAQ

Delivery times

USA: 4-7 working days
UK: 1-3 working days
Germany: 2-3 working days
Europe: 3-5 working days
Australia: 4-7 working days
Other countries: up to 7 working days

My postcard hasn’t arrived

Postcards sometimes get lost in the mail, or are undelivered due to an incorrect address. Because we cannot track our postcards, we are unable to tell when they don’t get delivered. If the postcard isn’t delivered within our quoted delivery times, please contact us on hello@withpostcard.com.

I need to cancel my order

In case you mistyped the recipients address or just wish to cancel the order, please let us know as soon as possible. Since we dispatch postcards almost immediately, it is important to contact us as soon as possible on hello@withpostcard.com.

Can I track my order?

Unfortunately, we do not receive any tracking information from the post office so we cannot track your orders.

I need to change information on my ordered postcard

In case you mistyped the recipients address or just wish to change the image or text, please let us know as soon as possible. Since we dispatch postcards almost immediately, it is important to contact us as soon as possible on hello@withpostcard.com.

Is my payment info stored?

Absolutely! We offer payment by credit/debit cards, PayPal and Apple Pay. After you initially enter the payment details, they are stored for further use so you don’t have to re-enter them every time you use our app.

Are the recipients addresses stored?

Yes! Once you enter an address during checkout, it is stored for further use. You can even directly import addresses from your phones contacts.

When can I expect the delivery of my postcards?

We offer next business day dispatch of your postcards, meaning they are posted the next day after you order. Then you just have to wait for several working days – please, refer to our delivery times.

Where can I find the postcard I sent?

The pay-off for not bothering you to sign up to use our services is, that you cannot access your previous orders or review your previously sent postcards. Therefore it is not possible to download the electronic assets created by you, nor do we send it through the confirmation email. Although, we are working on new features all the time and are planning to add this functionality in the future.

Any thoughts, ideas, inquiries or questions?

Kindly let us know through our contact email address on hello@withpostcard.com. We are happy to receive any feedback from our customers.